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What Is Join Chat Functionality?

Join Chat is an administrator exclusive feature available in ProProfs Live Chat. With this feature, you can read chats between customers and operators in real time. You can also interfere in a chat conversation and provide insight into customer questions.

 

Benefits of Join Chat Functionality:

  • Allows you to monitor chats.
  • You can provide solutions to customer questions that the operator fails to solve.
  • It lets you personally assess the problem-solving skills of an operator.

 

How to Use Join Chat Functionality

 

Step 1: Log in to your ProProfs Live Chat administrator account and go to your Chat dashboard.

 

Step 2: Under the 'Action' tab, click on the Join option to join the operator chat.