How to Restore Deleted Transcripts & Tickets from the Vault
Vault is the location where all the deleted chat transcripts and tickets are stored as a list. You can restore the deleted transcripts and tickets from the Vault.
Here's how you can access the Vault:
Step 1: From your ProProfs Live Chat dashboard, go to Transcripts >> Vault.
Step 2: Under Vault, you can do the following:
1. From the dropdown, you can select Transcripts or Tickets that you want to restore.
2. Use the calendar to view any deleted transcripts and tickets within a particular date range.
3. Select a transcript/ticket that you want to restore.
4. Click on the Restore icon.