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Visitor Chat Window Settings

You can customize the chat window as per your requirement. Here’s what all you can do with visitor chat window:

 

Theme

Follow these steps to change the theme of your chat window:


Step 1:  Navigate to "Settings" -----> "Chat Window" -----> "Theme." 

 

Step 2: You'll see a sample chat window on the right and options to change the color and theme of chat window on the left. Select the chat icon (bubble or bar) and then select icon style and theme color.

 

Step 3: Navigate to "Advanced" options. Here, you can customize the visitor and operator text color, chat box position and size, and upload a logo. 

 

Step 4: If you wish to make more customized changes, then click "CSS Customization." A box of CSS code would appear (see screenshot below). Make changes as per your requirement and click "Save."

 

 

Settings

Step 1: Navigate to "Chat Window" -----> "Settings."

 

Step 2: The settings section has two sub-divisions, navigate to the 'Chat Window' tab and enable the desired options, every option provides brief descriptions to help you understand the feature. 

 

Step 3: Similarly, switch to Real Time Monitoring tab and enable desired options. Click "Save" to secure and implement the changes.

 


Language Customization 

With ProProfs Chat, you can add more languages and customize the text fields as per your requirement.


Step 1: Navigate to "Chat Window" -----> "Language."

 

Step 2: To add new languages click "Add New Language."

Step 3: Select the language you want to add from the list and choose the status of the language.  Click "Save."

 

Step 4: When you are done adding languages, you can customize the language settings which are divided into three categories. 

(i): Chat - Language settings for live chat. Refer to the screenshot.

 

(ii): End Chat - These messages will appear once the chat with a visitor is over. 

 

(iii) Call back - These messages are shown to the visitors for callbacks. 

 

Step 5: Click "Save" to secure the changes.

 

Note* The text of all the messages can be changed as per your language change and requirement. 

 

Pre Chat Form

With ProProfs, you can easily edit, customize or disable pre chat form on your website. To get to Pre chat form settings, click on “Settings” from your dashboard and hit “Pre chat Form” under “Chat Window.”  

 

Navigate to "Chat Window" -----> "Pre Chat Form." Enable the form and customize the options. Click "Add field" to include more fields to the form. Click "Save" to implement the changes. 

 

Here's how the form will appear, subject to your customization:

 


 

Post Chat Form

 

With ProProfs, you can add a post chat survey for your visitors, which allows you to gather invaluable feedback.

 

Navigate to "Chat window" -----> "Post Chat." Enable the form to customize a post chat form for your visitors. To gather instant feedback, you can set up custom fields.

 

Share your survey link:

Redirect visitors to your survey through the post chat form and gather essential feedback. Click "Save" to secure the changes.

 


 

Offline Messages


You can set an offline message form for visitors when your operators are offline. Visitors can fill this form and live chat reps can connect with them later. 

Offline message form is fully customizable, and you can edit or add fields according to your business.

 

To edit the offline message form, follow these steps:

 

Step 1: Navigate to "Chat Window" -----> "Offline Message"

 

Step 2: Set up the custom fields for the offline message. You can add, edit or delete any field as per your requirement.

 

Step 3: Offline Survey Form URL

You can use your own survey form as an offline message. Copy the URL of the survey in the box. Click "Save" to secure the changes.

 

 

 

 

 

 

 

Related Articles:

Customize Offline Message
Auto Chat Invitation
Pre Chat Form