Visitor Chat Window Settings


Video About: How to Customize Your Live Chat Window



You can enable emoticons in chat window settings to make the conversation more engaging for your site visitors. Also, allow your operators and site visitors to share files during a live chat. The software settings allow you to send a chat transcript automatically to operators once a session ends.


Let's look at how to customize the chat window settings:

Step 1: On your ProProfs Live Chat dashboard, click Settings.


Navigate to settings


Step 2: Under the Chat Window dropdown on the left, click Settings to access the visitor chat window settings. Toggle each setting between Yes/No as per your preference.


Configure the chat window


Each setting for the visitor chat window is explained below:

  • Emoticons: Let your visitor use emoticons during a chat.
  • File Upload: Let your visitor share a file during a chat.
  • Chat Rating: Let your visitor rate your operator during and after a chat session.
  • AutoClose: Set a time limit for chat inactivity. When this time limit is over, that particular chat session is closed automatically.
  • Email transcript to operators: Chat transcript is sent automatically to the chat operator after a chat session is over.
  • Email transcript to visitor: Chat transcript is sent automatically to the visitor after a chat session is over.
  • Timestamp: Enable timestamp for each chat message during a session, which is visible to both the operator and the visitor.
  • Wait Time Message: Let your visitors know if their chat request is in the queue along with the current standing.


Step 3: For more settings, click Real-Time Monitoring.


Configure the chat monitoring window


Real-Time Monitoring settings enable the operators to manage wait time, auto-logout, and obtain visitor location:

  • Maximum Wait Time: Set the time limit within which an operator can accept a chat request. In case the chat request goes unaccepted, the visitor can still send an offline message.
  • Auto Logout: Set a particular time or time period after which all your operators will logout automatically
  • Hide Visitors: This option shows only those visitors that are in the waiting queue for a chat. It hides the remaining website visitors.
  • Show Visitor's IP: Shows the visitors' IP address on the monitoring window.
  • Show Visitor's location: Shows the visitors' location on the monitoring window. Save when you're done making changes to the settings.





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