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How to Access Visitor Chat Transcripts

 

Chat Transcripts hold all the chats that are done between your operators and website visitors or customers making them a vital source of information.

 

You can choose to download all the chat transcripts at the same time or sort them by individual operators and departments. Use them for analyzing the interactions, communication history of a visitor, future improvements, and so on.

 

Here's how you can view and download Chat Transcripts:

 

Step 1: On your ProProfs Chat dashboard, go to Transcripts >> Visitor Chat.

 

 

Once you're inside the Visitor Chat section, you can perform the following actions:

 

1. Search chats by entering an operator's name.

 

2. View a chat by clicking the magnifying glass icon present under the column View.

 

3. Advanced: It lets you sort out chats by operator names, departments, date, and the search criteria.

 

 

4. Download the chat transcripts. Clicking the download icon allows you to download chat transcripts from within a specific date range.

 

 

 

 

Related Articles:

Chat Rating Report
Visitor Reports
Operator Performance Reports