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Live Chat

Visitor Chat Transcript

The entire conversation which happens between the website visitors/customers and chat operators is contained inside the visitor chat transcript.

 

This allows you to keep an archive of all your chats on file and can be used by your chat operators for training and evaluation purposes. 

 

To access your visitor chat transcripts:

 

Step1. Login to Chat Dashboard.

 

Step2. Click on "Visitor Chat" under "Transcripts". Click "Advanced".

Note* In the "Advanced" tab, you can select any operator from the operator's drop down. This allows you to see the transcripts for the selected operator with addditional information like visitor's name, date and duration of the chat.

 

Step3. To get operator specific chat transcript, select an operator from drop down, select the "Date range" and "Search criteria". Then, click on "Search".

Step4. Once you click on "Search", a list of chat transcripts of the selected operator will appear. You can click on the magnifying glass icon under the "View" cloumn to see any chat transcript. (refer to the screenshot below)

Downloading chat transcripts:

 

Step1. To download chat transcripts, click on the "Download" icon above the "View" column. (see image below)

Step2. Once you click on "Download" icon, you will be taken to archive of chat transcripts. Here you can select the "Date range" and download transcripts of any period. (see image below)