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Timesheets

 

Video About: How to Monitor Your Chat Operator Performance

 

Timesheet provides analytical data for operators' activities such as their login hours and active hours. 

 

Here's how you can access timesheets for your chat account:

 

Navigate to the "Reports" tab and select "Timesheet." 

 

 

Timesheets provide you data for your operators' activities such as 'days logged in, 'login hours' and 'active hours.' You can view and download data for any specific day or range of time for all or any particular operator. 

 

Timesheets also provide specific data of every operator in tabular form. You can view operators' active days, login hours, active hours, and efficiency(percent of active time out of total login time). Click the "View" button to access a particular operator's timesheet.

 

Here's a preview of the operator timesheet:

 

 

 

 

 

 

 

Related Articles:

Chat Rating Report
Visitor Chat Transcript
Operator Performance Reports