How to Set Your Live Chat Business Hours

 

ProProfs Live Chat lets you set business hours during which your chat support team can handle customer queries.

 

By setting business hours, you can:

 

1. Enable transparency around your customer support services.

2. Manage incoming chats effectively, even with a small support team.

 

Here are a few use cases of this feature:

 

1. It will prevent operators from connecting with visitors after business hours, thus ensuring security.

2. It will automatically switch the operator’s status to ‘Online’ (Accept Chats) during and to ‘Offline’ (Don’t Accept Chats) after business hours.

 

Note: Before setting up the active support hours, you must select the correct timezone. Here's how you can do it: How to Set the Chat Dashboard Timezone

 

To set business hours for your live chat support:

 

Step 1: In your ProProfs Live Chat account,

 

  • Navigate to ‘Settings’ from the dashboard

  • Click on the dropdown arrow next to the ‘Advanced’ section on the left panel.

  • Select ‘Business Hours’ at the bottom of the list

 

Setting up Business Hours

 

Step 2: Click to enable the status and set working hours for all operators.

 

Selecting the Hours for Active Live Chat Support on Website

 

Step 3: Click ‘Save’ to finalize the changes.

 

Note: This setting is available for enterprise and trial accounts only.

 

That is all about setting up business hours for your live chat support team.

 

 

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