How to Integrate ProProfs Live Chat With Knowledge Base

 

Reduce chat tickets & improve user experience with Knowledge Base accessibility through the chat window. Users can opt for self-help and still connect to the operator if their question is unanswered.

 

Video About: How to Integrate Chat with Your Knowledge Base 

 

Here's how the chat will appear with Knowledge Base integration:

ProProfs Chat Integration With ProProfs Knowledge Base

Benefits of ProProfs Knowledge Base Integration with ProProfs Live Chat:

  • Reduce tickets by up to 80%.
  • Provide Instant Answers to Customer Queries.
  • Save & Retrieve Information for Future Use.

 

How to integrate Knowledge Base with chat:

Step 1: Navigate to Settings >> General >> Knowledge Base.

 

Add Live Chat to your Knowledge Base

 

Step 2: Turn On the Knowledge Base integration. Set up the conditions. Enter the URL of Knowledge Base and click Select Article to set up a minimum of 5 articles to show in the chat window. 

 

Select Article to set up a minimum of 5 articles to show in the chat window. 

 

Step 3: Select articles from the list and click Add.

 

Select articles from the list and click Add

 

Step 4: Click Save to secure and implement the changes.

 

 

 

 

 

Was this information helpful?
Thankyou. Do you want to add anything else?
Thank you.How can we improve this document?
save

The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. Please make sure you spelled the page name correctly or use the search box.