How to Integrate ProProfs Live Chat With Knowledge Base
Reduce chat tickets & improve user experience with Knowledge Base accessibility through the chat window. Users can opt for self-help and still connect to the operator if their question is unanswered.
Video About: How to Integrate Chat with Your Knowledge Base
Here's how the chat will appear with Knowledge Base integration:
Benefits of ProProfs Knowledge Base Integration with ProProfs Live Chat:
- Reduce tickets by up to 80%.
- Provide Instant Answers to Customer Queries.
- Save & Retrieve Information for Future Use.
How to integrate Knowledge Base with chat:
Step 1: Navigate to Settings >> General >> Knowledge Base.
Step 2: Turn On the Knowledge Base integration. Set up the conditions. Enter the URL of Knowledge Base and click Select Article to set up a minimum of 5 articles to show in the chat window.
Step 3: Select articles from the list and click Add.
Step 4: Click Save to secure and implement the changes.