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How to Integrate ProProfs Live Chat With Knowledge Base

 

Video About: How to Integrate Chat with Your Knowledge Base 

 

Reduce chat tickets & improve user experience with Knowledge Base accessibility through the chat window. Users can opt for self-help and still connect to the operator if their question is unanswered.

Here's how the chat will appear with Knowledge Base integration:

Benefits of ProProfs Knowledge Base Integration with ProProfs Live Chat:

• Reduce tickets by up to 80%.
• Provide Instant Answers to Customer Queries.
• Save & Retrieve Information for Future Use.

 

How to integrate Knowledge Base with chat:

Step 1: Navigate to Settings >> General >> Knowledge Base.

 

 

Step 2: Turn On the Knowledge Base integration. Set up the conditions. Enter the URL of Knowledge Base and click Select Article to set up a minimum of 5 articles to show in the chat window. 

 

 

Step 3: Select articles from the list and click Add.

 

 

Step 4: Click Save to secure and implement the changes.