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add chat to your website

Pre chat form

This option allows you to customise the pre chat form. You can add multiple fields in the pre chat window like visitor's name, email, phone number etc. Login to control panel and click on the customise Pre Chat Form under Visitor window Customisation.


To Customise Pre Chat Form:


  • Login into Control Panel.
  • Click on Customise Pre Chat Form under Customise Visitor Window in the Control Panel.
  • This will open Manage Customised Pre-chat Form in Visitor Window Language Profiles.
  • Choose the option in the preferred language profile. .
  • This will open the Customise Pre Chat Form page.




Click on Customise to customise Pre Chat form, which is at the top right side. You can set a title and customize the text of submit button and Reset button the way you want it to be displayed on pre chat form. You can set the height and width of the window as per your preferences.