ProProfs Live Chat provides the Post Chat feature which allows you to collect user feedback after a chat is over. The feedback can later be used to assess the abilities of your operators who handled the chat and the overall quality of the live chat service provided by you.
Step 1: On your ProProfs Live Chat dashboard, click Settings.
Step 2: Under the Chat Window option, click Post Chat. Then ensure that the Enable option is toggled Yes. This will provide you with Post Chat survey options - Survey Text and Custom Survey. By default, the Custom Survey option is highlighted, it allows you to integrate a survey either from ProProfs Survey Maker or any third-party Post Chat survey. Just add the survey link in the URL text field and you're done.
Step 3: Click Survey Text which will provide various fields that are a part of the Post Chat survey. The preview of the Post Chat survey is visible on the right, as shown in the screenshot below.
Each of these Post Chat fields can have the customized text and is explained below:
Clicking on the Type dropdown list provides the available custom fields that you can add:
7. Message - You can toggle the Message text box by choosing between On/Off.
Finally, click Save once you're done creating the Post Chat survey form.