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add chat to your website

Operator Chat Window

Operator’s chat window is equipped with all the essentials to provide exceptional support to your customers. With ProProfs Chat, you can track user's activity, transfer chats and much more via the operator’s chat window. 

 

Here are the steps to get you started:


Step 1: Login to your ProProfs Chat dashboard.

 
Step 2: From your dashboard, click on “Launch Chat.” (refer to the screenshot below)

Step 3: Once you click on “Launch Chat,” real-time monitoring window will appear. This window will show you all the visitors currently on your website. You can click on “Invite,” to invite any visitor to chat with you. 

Step 4: Once you invite a visitor to chat or the visitor starts a chat with you, you will see the operator’s chat window. (see screenshot below) 

What can operators do through the chat window:

Add Tags: Operators can assign tags to the ongoing chat by clicking the "+ Add Tag" button at the bottom left their window, and selecting the appropriate tag to add. Operators can also search for a tag or create a new one using the search bar.  To learn more about tags read 'Tickets and Tags.'

 

Visitor details: You can see the visitor details such as Name, Email, Location, etc. The details allow you to know what browser, operating system and device the user is using.  Under the details section, operators can find options to End Chat, view previous chat transcripts and transfer the chat. 

 

Canned Responses: Canned responses help the operators with swift assistance to the customers, operators can search for particular canned responses through the search box.

 

Activity: You can see which product or page the visitor is browsing or have browsed while navigating through the website. 

 

Push URLs: You can save links ready to be sent to a visitor at any anytime. This will save operator’s time in escorting visitors to the pricing page or any other relevant pages. 


Transfer Chat: Operators can use the "Transfer Chat" option to transfer the chat to any other operator. 

 

Block Visitor: Click "Block this visitor" to block the visitor. Once blocked, the visitor won’t be able to visit the website with the same IP address.


 

 

 

 

 

 

 

Related Articles:

Redirect Chat to Specific Departments
Add Canned Responses
Visitor Monitoring Window