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Live Chat

MS Dynamics 365 Integration

ProProfs Chat and MS Dynamics 365 integration helps in reaching out to website visitors proactively to drive more sales. It improves visibility and interaction by blending CRM data and  chat records. 


This integration has the following features:

  • Ability to store chat transcript.
  • Callback requests can be sent to the MS Dynamics CRM.
  • Drive online sales.
  • Enhance personalized conversation by having full access to cases and contacts.
  • Enable tracking details of website visitors in real time.
  • Track your website visitors' IP address using ProProfs visitor monitoring feature.
  • Reduce time and cost of data capture.
  • Add additional levels of productivity to sales, marketing and customer service departments.
  • Create sales and support cases, contacts and leads and save them to MS Dynamic CRM.



Follow these simple steps to integrate ProProfs Chat with MS Dynamic CRM:


Step 1. Login into ProProfs Chat.


Step 2. Go to Control Panel → Settings → CRM Integration → Microsoft Dynamics


Step 3. Click to enable Microsoft Dynamics.

Enter email, password and organization service URL , then click on save button.



Step 4. After completing this integration, any new leads from ProProfs Chat will get added to MS Dynamics.


Live Chat Transcript details:


How to get organization service URL from MS Dynamics 365 

Step1. Login into your MS Dynamics portal with your valid credentials.

Step2. Navigate to settings and then click on customization tab.

Step3.  Navigate to Developer Resources.



Step4.  Copy your Organization service URL from Organization service section.