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How to Integrate ProProfs Knowledge Base With Chat

 

Video About: How to Integrate Chat with Your Knowledge Base 

 

Reduce chat tickets & improve user experience with Knowledge Base accessibility through the chat window. Users can opt for self-help and still connect to the operator if their question is unanswered.

 

Here's how the chat will appear with Knowledge Base integration:

 

 

How to integrate Knowledge Base with chat:

Step 1: Navigate to "Settings" -----> "General" -----> "Knowledge Base."

 

 

Step 2:  Turn "On" the Knowledge Base integration. Set up the conditions. Enter the URL of Knowledge Base and click "Select Article" to set up a minimum of 5 articles to show in the chat window. 

 

 

Step 3: Select articles from the list and click "Add."

 

 

Step 4: Click "Save" to secure and implement the changes.

 

 

 

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