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How to Integrate Zendesk With ProProfs Live Chat

 

ProProfs empowers you to add ProProfs Live Chat on your Zendesk Help Center.

 

Here's how your Zendesk will look after integrating ProProfs Live Chat with it:

Integrate Zendesk With ProProfs Live Chat

Here's how you can integrate ProProfs Live Chat with Zendesk:

  1. Add ProProfs Chat to Zendesk.
  2. Send Chat Transcripts & Offline Messages to Zendesk as Tickets.
  3. Get the Zendesk API Token.

Add ProProfs Live Chat to Zendesk

Step 1: Log into the ProProfs Live Chat control. Navigate to Settings >> Installation. Copy the chat installation code.

 

Copy the chat installation code

 

Step 2: Log in to Zendesk and navigate to Settings >> Customize Design.

 

Navigate to Settings >> Customize Design

 

Step 3: Click on the Edit theme link to bring up the code editor. 

 

Click on the Edit theme link to bring up the code editor

 

Step 4:  Navigate to Select template >> Footer. This will allow you to edit the direct code for the footer.

 

This will allow for you to edit the direct code for the footer

 

Step 5: Paste your ProProfs Live Chat installation code after </footer> tag. You can click on the Preview to see the changes in a draft mode of your Help Center page. Click on the Save to save the code. Click on the Publish changes.

 

Paste your ProProfs Live Chat installation code after </footer> tag

 

Step 6: Now ProProfs Live Chat will be available to visitors of your Zendesk help center.

 

ProProfs Live Chat will be available to visitors of your Zendesk help center

 

Send Chat Transcripts & Offline Messages to Zendesk as Ticket.

Step 1: Log into ProProfs Live Chat. Navigate to Integrations >> CRM >> Zendesk. Enable Zendesk Integration by clicking on it.

 

Enable Zendesk Integration

 

Step 2: Once you enable Zendesk Integration, a pop up will appear. Provide Subdomain, Registered Email Address, Zendesk Token, and click on Save.

 

Provide Subdomain, Email Address and API Key

  • Enter your Zendesk Subdomain (Example: https://subdomain.zendesk.com). 
  • Enter your Registered Email Address (Email address used to create Zendesk account).
  • Enter your Zendesk Token.

 

 Step 3: Now you can see Live Chat transcripts and offline messages in the Zendesk as tickets.

 

Live Chat transcripts and offline messages in the Zendesk as tickets

How to get Zendesk API Token from the Zendesk admin panel

Step 1: Log in to your Zendesk account. From your dashboard, click on Settings

 

Click on Settings

 

Step 2: Navigate to Channels >> API. Enable Token Access and click on + to add a new token.

 

Enable Token Access and click on + to add a new token

 

Step 3: A new window will appear containing your Zendesk API token. Just copy and save it.

 

A new window will appear containing your Zendesk API token