How to Integrate Zendesk With ProProfs Live Chat
ProProfs empowers you to add ProProfs Live Chat on your Zendesk Help Center.
- Add ProProfs Chat to Zendesk.
- Send Chat Transcripts & Offline Messages to Zendesk as Tickets.
- Get the Zendesk API Token.
Step 1: Log into the ProProfs Live Chat control. Navigate to Settings >> Installation. Copy the chat installation code.
Step 2: Log in to Zendesk and navigate to Settings >> Customize Design.
Step 3: Click on the Edit theme link to bring up the code editor.
Step 4: Navigate to Select template >> Footer. This will allow you to edit the direct code for the footer.
Step 5: Paste your ProProfs Live Chat installation code after </footer> tag. You can click on the Preview to see the changes in a draft mode of your Help Center page. Click on the Save to save the code. Click on the Publish changes.
Step 6: Now ProProfs Live Chat will be available to visitors of your Zendesk help center.
Step 1: Log into ProProfs Live Chat. Navigate to Integrations >> CRM >> Zendesk. Enable Zendesk Integration by clicking on it.
Step 2: Once you enable Zendesk Integration, a pop up will appear. Provide Subdomain, Registered Email Address, Zendesk Token, and click on Save.
- Enter your Zendesk Subdomain (Example: https://subdomain.zendesk.com).
- Enter your Registered Email Address (Email address used to create Zendesk account).
- Enter your Zendesk Token.
Step 3: Now you can see Live Chat transcripts and offline messages in the Zendesk as tickets.
Step 1: Log in to your Zendesk account. From your dashboard, click on Settings.
Step 2: Navigate to Channels >> API. Enable Token Access and click on + to add a new token.
Step 3: A new window will appear containing your Zendesk API token. Just copy and save it.