loading Loading...
add chat to your website

InfusionSoft Integration with ProProfs Live Chat

InfusionSoft is a complete sales and marketing automation software suite to help small businesses make their sales and marketing process simple. With its powerful features of CRM, Email and Social Marketing, it helps businesses streamline their processes, create targeted campaigns and boost sales. InfusionSoft is used by thousands of small businesses around the globe.


Redefine the way you serve your customers with the combination of InfusionSoft and ProProfs


Deploying our Live Chat solution with InfusionSoft helps you deepen your relationships with the customers in many ways. ProProfs Chat brings together everything you need into a Live Chat solution to provide excellent customer service.


With Infusionsoft ProProfs integration, chat transcript will be posted to your infusion soft account at the end of every chat session.


How to integrate ProProfs Chat with InfusionSoft?

We have made the integration process of ProProfs Chat with different CRMs and other applications are totally hassle-free and quick. It takes not more than 10 minutes to enjoy live chat facility into your InfusionSoft system. To get started.


For this, Following details are required.


  • Application Name
  • API Key
  • Action ID


Step 1.

First, you need to log in your InfusionSoft account for above details.


Step 2.

Get Application Name: Your InfusionSoft account denotes your application name. For example, if your Infusion soft URL is: myapp.infusionsoft.com, then “myapp” is your Application Name.


Step 3.

Get API KEY: See following screens to see how to get API Key


Click on Admin Setting


Now click on Application


Step 4.

Create Action ID:


After getting the API key, You need to create action ID to assign the chats to users. For this, You need to go CRM section settings (See following screen).


Now click on Action “Action Set” to create the new action for Chat transcripts.


Now do the following settings during action set creation (See following screens)




Action ID will be in numeric i.e. 135


Step 5.


  1. Now Login into ProProfs Control Panel
  2. Go to Control Panel→ Preferences Settings → CRM Integration
  3. Check Radio button of InfusionSoft CRM
  4. Enter Your Application name Name, API Key, Action ID and Leave Chat Transcript field blank then click on Save Change



Once you save the details, InfusionSoft Integration is done.


Now Do the test chat and close it. You will see the chat transcript in contact (Search with email) in “Notes” Section of that contact.







Related Articles:

MS Dynamics Integration With ProProfs Chat
Nutshell Integration With ProProfs Chat
Sugar CRM Integration With ProProfs Chat