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How to Use Multiple Chat Windows on Your Website Using Single ProProfs Chat account

You can use different chat windows on different pages of your website and a unique window for a specific department which can be customized as per department need. You can change language, font, text, fields & header images of the chat window as per your requirement. Similarly, you can use different chat invitations for different pages of your website. You can customize it by logging into the ProProfs Chat Control Panel.

 

Find below the possible scenario, where you can use these settings:

 

Use this feature without making department.

 

Add the languages as per your requirement.

 

Visitors Window Customization→ Edit Chat Window Messages.

 

Click on Add new language button at the bottom of the web page to add a new language.

 

 

There are two different cases →

 

Case 1- If you want to customize all the chat windows in one particular language, create all language profiles in the same language.

 

Eg- If you want to create three different windows in English, create three language profiles in English (English A, English B, English C) and customize them.

 

 

Case 2- If you want to use different chat windows in different languages, create different profiles in different languages.

 

Eg- If you want three chat windows (English, Spanish, and Portuguese), create three language profiles respectively.

 

 

Now you can easily use different chat window on different pages.

If you want to use different header images, follow the below mentioned steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Change Character Set & Header Image URL.

 

 

(Select the image and click on Save Changes)

 

If you want to use different invitation, follow the below mentioned steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Manage Pro-Active/Auto Chat Invitation.

 

 

(Make changes as per your website look and feel and click on Save Changes)

 

If you want to use different Pre chat form, follow the below mentioned steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Manage Customized Pre chat Form.

 

 

(Make changes as per your website look and feel and click on Save Changes)

 

If you want to use different Post chat form, follow the below mentioned steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Manage Customized Survey Form.

 

 

(Make changes as per your website look and feel and click on Save Changes)

 

If you want to use different offline message form, follow the below mentioned steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Manage Customized Leave Message Form.

 

 

(Make changes as per your website look and feel and click on Save Changes)

 

Once you have made the changes, go to

 

Codes & Graphics for Your Webpage > Get Codes to Insert in Your Webpages.

 

You would see three options on the top of the page. Select the second option Codes with advance features option.

 

 

You would get four options →

 

Select the language profile, you made changes on from Select Language.

 

 

Click on Get Code option. Copy the codes and place them where you want to display the icon of the particular language profile.

 

 

If you want this feature with department.

 

Add the languages and department as per your requirement.

 

Visit the below mentioned page to know how to add departments.

 

http://www.Live2Support.com/onlinehelp/add-edit_departments.htm

 

Add languages as per your requirement.

 

Visitors Window Customization→ Edit Chat Window Messages.

 

For adding a new language clicks on Add new language button on the bottom of the web page.

 

 

Now you can easily use different chat windows on different pages with department.

If you want to use different header images, follow these steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Change Character Set & Header Image URL.

 

 

(Select the image and click on save changes)

 

If you want to use different invitation, follow these steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Manage Pro-Active/Auto Chat Invitation.

 

 

(Make changes as per your website look and feel and click on save changes)

 

If you want to use different Pre chat form, follow these steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Manage Customized Pre chat Form.

 

 

(Make changes as per your website look and feel and click on save changes)

 

If you want to use different Post chat form, follow these steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Manage Customized Survey Form.

 

 

(Make changes as per your website look and feel and click on save changes)

 

If you want to use different offline message form, follow these steps.

 

Visitors Window Customization→ Edit Chat Window Messages →Manage Customized Leave Message Form.

 

 

(Make changes as per your website look and feel and click on “save changes”)

 

After making changes go to

 

Codes & Graphics for Your Webpage→ Get Codes to Insert in Your Webpages.

 

You would see three options on the top of the page. Select the second option Codes with advance features option.

 

You would get four options →

 

Select the department you want to display on the particular window.

 

 

Select the language profile you edited from Select Language.

 

 

Click on Get Code option. Copy the codes and place them wherever you want to show the icon of the particular language profile.

 

 

Repeat the process to add other languages.

 

More Live Chat Customization Options

 

Video About:  How to Customize Your Live Chat Window

 

 

 

 

 

 

 

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