ProProfs Live Chat allows you to notify visitors about upcoming products, features, and service updates. Since announcements can be displayed on every web page that has Chat integrated into it, announcements help reach a wider audience than a website's notification page. It greatly improves customer service and can reduce customer tickets. Announcements can also be used to redirect users to newly created or updated self-help articles.
Step 1: On your ProProfs Live Chat dashboard, click Settings.
Step 2: In the left pane, select Greetings under the Chat Window option and then click Announcements. Proceed to create a new announcement by clicking the + Create Announcement button. Alternatively, you can also choose one of the announcement templates - Pro Tip, New Integration, and New Mobile App.
Step 3: Clicking the + Create Announcement button provides various announcement settings.
These announcements settings are explained below:
Activate the announcement by toggling the On/Off button to On. Click Save when you're done with the announcement settings.