How to Change the Language of Live Chat Widget

 

ProProfs Live Chat supports 70+ languages and lets you communicate with your audiences in a language they find convenient. The Language section is where you can manage all the language settings for Live Chat. Add multiple languages, create custom text for pre-chat, post-chat, and offline messages.

 

 

Here's how the chat widget will read/look if you change the language to 'French':

 

Pre Chat

 

Preview of Chat Widget Language in Pre Chat Form

 

Post Chat

 

Preview of Chat Widget Language in Post Chat

 

Offline Messages

 

Preview of Chat Widget Language in Offline Message

 

Using the language change feature, you can:

 

  1. Offer live customer support in different languages if your services span across different demographics

  2. Train customer support team in a specific language to ensure the customer satisfaction levels are high.

 

Here's how you can access and manage language settings:

 

Step 1: In your ProProfs Live Chat account,

 

  • Click 'Settings'

  • Select 'Language' on the left panel under the Chat Window section.

 

Accessing the Language settings

 

Step 2: From here, you can set the language for groups based on their interactions with customers.

 

  • Select the 'Group' for which you want to set a particular language. You can go with 'General' if you’re going to change the live chat widget language for every group.

 

Changing chat window language for a specific group

 

  • Click the dropdown arrow and select the preferred language from the list. You can choose from 70+ languages.

 

Setting the language in chat widget

 

Note: Greetings, announcements, and invites will not be translated automatically to the set language. You can manually set them in the editor in the languages you are providing support in.

 

Step 3: To make your language settings more appealing, you can select a language and preview it in real-time for your three primary chat options.

  1. Pre Chat

  2. Post Chat

  3. Offline Message

 

Pre Chat

 

Preview of Chat Widget Language in Pre Chat Form

 

Post Chat

 

Preview of Chat Widget Language in Post Chat

 

Note: The user’s keyboard input will show in their typing language while chatting in the ProProfs Live Chat widget. It allows users to use multilingual keyboards depending upon the language they prefer to chat in.

 

Offline Messages

 

Preview of Chat Widget Language in Offline Message

 

Step 4: Click 'Save' to finalize your language changes.

 

Note: You can change the text of all the messages as per your language change and requirement.

That is all about modifying the chat widget language in ProProfs Live Chat.

 

 

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