How to Change the Language of Live Chat Widget

The Language section is where you can manage all the language settings for Live Chat. Add multiple languages, create custom text for chat window, chat rating, as well as callback scenarios.

Here's how you can access and manage the Language setting:

Step 1: On your ProProfs Chat dashboard, click Settings.

Navigate to settings

Step 2: On the left pane, click Language to access all language-related settings.

Select language of chat widget

Let's begin by adding a new language:

Step 3: Click + Add New Language.

Add new language

Step 3.1: Add a new language by clicking Language Name dropdown. You can even make your selection active/inactive by clicking Select Status dropdown.

Add new language profile

Step 3.2: Clicking the Language Name dropdown displays the available languages.

Select the language you want to add

Step 3.3: Click Select Status dropdown to assign a status to your selected language and Save. Click Back to go back to the primary language setting screen.

Select the status of the language

Step 4: When you are done adding languages, you can customize the language settings, which are divided into three categories.

(i): Chat - Language settings for live chat. Refer to the screenshot.

Customize the text as per the language

(ii): End Chat - These messages will appear once the chat with a visitor is over.

Customize the text of post chat window

(iii) Call back - These messages are shown to the visitors when they request a callback.

Customize the text that visitor see when they request a call back

Step 5: Click Save to secure the changes.

Note: The text of all the messages can be changed as per your language change and requirement.