How to Add/Delete Live Chat Operator

 

Add customer support operators to your site, so your visitors are never short on assistance. Operators can track real-time visitor activity on your website through the Visitor Monitoring Window and provide exceptional support through the Visitor Conversation Window. 

 

Live chat operators are the solution to providing 24/7 interaction with customers. A Live Chat Support Operator is responsible for answering queries and assisting customers through chat.

 

Here's how your operators will appear in your dashboard:

Manage your Live Chat Operators

Here's how to add or delete a Live Chat Operator(s):

Step 1:  Click Operators.

 

Add Operators

 

Step 2:  Click Add Operator to invite a new operator. You can also delete an existing operator by clicking the delete icon for that operator.

 

Add new live chat operator

 

Step 3: Fill out the required information and click Save. A pop-up message will confirm operator addition.   

 

Fill the Details to Add New Operator

 

Restrict Operators to view Transcripts

After adding the operator, admin can enable/disable permission which means all the transcripts will visible to all the operators or operators can only see their transcripts.

 

Enable/Disable permission for Chat Transcript

 

Enabling this feature will allow your operators to view the transcripts of all the operators. By default, this will be disabled so the operators can only view their transcripts only.

 

More Live Chat Customization Options

 

Video About: How To Customize Your Live Chat Window

 

 

 

 

 

Related Articles:

 
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