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How Does ProProfs Live Chat Support Data Portability?


With GDPR in effect from 25th May 2018, every user has the right to access their data. Administrators can access their end-users data and help serve their users' data rights. Learn more about GDPR and Data Portability.


ProProfs Live Chat allows customers to download visitor chat transcripts and various reports. 


Here's how you can download the visitor chat transcripts:

Step 1: Navigate to "Transcripts" -----> "Visitor Chat Transcripts," click the 'download chat transcripts' button to download all transcripts of your visitors.  Additionally, you can search for a particular transcript using the search box, and then download the particular transcript. 


Step 2:

(i) To download all transcripts of a particular visitor, click "Advanced."



(ii) Generate a custom search, select "Visitor Name" as the search criteria, select 'All' for operators and customize 'date range.' Click "Search." The search will fetch all transcripts of that visitor, click the 'download' icon to export all transcripts. 


To export various reports refer to the Reports section of the Chat Help site.