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How Do I Set a Chat Limit for Incoming Chats to an Operator?

 

The Chat Limit feature is only applicable for operators when Autochat is enabled. Admins can set up limitations for the system to automatically accept incoming chats for operators. For example, if an admin sets an operator's chat limit to 10, then the system will automatically accept 10 incoming chats for the operator. 

 

Here's how you can set operator chat limit:

 

Navigate to "Operators" from the admin dashboard. Select 'chat limit' for operators through the drop-down menu. 

What happens when incoming chats exceed the limit?

The system does not automatically assign more chats to an operator already handling the maximum number of chats. The incoming chats appear in the operator's dashboard with an option to "Accept" the request (refer to screenshot below). The chat request will continue until the user cancels the request or an operator accepts the request.

 

If "Maximum Wait Time" is enabled then the user's request will be active for the time duration set in "maximum wait time." 

 

After an incoming chat request has waited for "maximum wait time" to be connected to an operator, the system assumes all operators are busy. The user requesting chat is then shown a form ( offline message form) so they can leave a message.

 

 

 

 

 
 

 

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