The Departments feature allows you to implement chat routing even more precisely. You can create multiple departments and route incoming chat requests between the operators within a particular department.
Step 1: On your ProProfs Live Chat dashboard, go to Operators >> Departments and click Add Department.
Step 2: Fill the required details and if you want, you can enable the Visibility feature. Doing so allows the visitors to see and select a particular department they want to interact with while initiating a chat. Once done, save. You can add more departments depending on your requirements.