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How to Create Department in Live Chat


The Departments feature allows you to implement chat routing even more precisely. You can create multiple departments and route incoming chat requests between the operators within a particular department.


Here's how you can create a new department:

Step 1: On your ProProfs Live Chat dashboard, go to Operators >> Departments and click Add Department.


Add Department in Live Chat


Step 2: Fill the required details and if you want, you can enable the Visibility feature. Doing so allows the visitors to see and select a particular department they want to interact with while initiating a chat. Once done, save. You can add more departments depending on your requirements.


Add Operator in Department