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How to Create a New Department


The Departments feature allows you to implement chat routing even more precisely. You can create multiple departments and route incoming chat requests between the operators within a particular department.


Here's how you can create a new department:


Step 1: On your ProProfs Chat dashboard, go to Operators >> Departments and click Add Department.



Step 2: Fill the required details and if you want, you can enable the Visibility feature. Doing so allows the visitors to see and select a particular department they want to interact with while initiating a chat. Once done, save. You can add more departments depending on your requirements.





Related Articles:

Add Canned Responses
Visitor Monitoring Window
Visitor Conversation Window