How to Create a New Department

The Departments feature allows you to implement chat routing even more precisely. You can create multiple departments and route incoming chat requests between the operators within a particular department.

Here's how you can create a new department:

Step 1: On your ProProfs Chat dashboard, go to Operators >> Departments and click Add Department.

Step 2: Fill the required details and if you want, you can enable the Visibility feature. Doing so allows the visitors to see and select a particular department they want to interact with while initiating a chat. Once done, save. You can add more departments depending on your requirements.