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Chat Transcripts API 

After chat session, there are options available to set up an email address for automatically sending the chat transcript. 

 

You can allow the system to post chat transcript automatically after each chat session to your application or 3rd party application. Simply specify the URL and other details. After each chat session, the transcript will be posted to the specified URL, which you can add to your customer log etc.

 

Post transcript after chat session
l2s_id - Site ID,
l2s_sesid - Session ID,
l2s_ip - IP Address,
l2s_name - Visitor name,
l2s_email - Visitor email,
l2s_question- Question(Custom form)
l2s_logid - Operator ID
l2s_msg - Chat transcript text
l2s_date - Date of chat
& All custom variables passed from web page.