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Live Chat

Chat Rating Report

The Chat Rating Report displays the rating given by a visitor to an operator after  a chat session.

 

This helps in evaluating the operators' performance and helps them to work on areas of improvement.

 

To access chat rating report:

 

Step1. Click on "Reports" from your dashboard. Then, Click on "Rating".  

 

 

Step2. Once you get to the rating page, you can view the ratings given by visitors to your operators. (see screenshot below)

 

 

Note* By clicking on "edit rating" as shown in the image above, you can add notes for the operator and change the given rating by visitors. (see image below)

 

Note* You can also view chat transcripts by clicking on the magnifying glass icon under "Transcript".