Chat Greetings are proactive chat messages that let you welcome website visitors with custom messages based on user behavior.
A more personalized, and targeted chat invitation is the perfect way to start off a conversation and engage your website visitors.
For example: Greet people who have spent at least 10 sec on your pricing page with "Do you have any questions about our pricing?" Greet people who are on your 'about' page with "Do you have any questions about our company?"
Step 1: On your ProProfs Live Chat dashboard, click Settings.
Step 2: In the left pane, click Greetings under the option Chat Window. Then proceed to create a new greeting by clicking the + Create Greeting button. You can also choose one of the greeting templates - Spent 10 seconds on a page and Returning Visitor.
Step 3: Clicking the + Create Greeting button expands to show various greeting settings, as shown in the screenshot below.
These settings are:
Finally, make sure to toggle the greeting On in order to activate it.
Step 4: Click Save when you're done creating a greeting.
Step 5: You can enable a sound notification that your website visitor will hear when the greeting pops up. To do that, go to General >> Sound and switch the Greetings setting to Yes. Click Save when you're done.