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Live Chat

Block IP Address

This feature allows you to block the visitors who are not genuine. Blocking the IP address would disable the chat icon on your website for the visitors coming from the Blocked IP Address.


To Block IPs:


  • Login to your Control Panel.
  • Click on IP Blocking under Customisation and Preferences.
  • This takes you to the IP Blocking Page.
  • To Block an IP and add it to the list of Blocked IPs.
  • Enter the IP address in the text box.
  • Click Add IP in Blocking List.
  • This saves the IP to the Blocked IP list.




To unblock any IP address, select the IP address and click Unblock Selected. This will unblock all IP addresses which were blocked earlier.