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How to Block an IP Address

This feature allows you to block the visitors who are not genuine.


Blocking the IP address would disable the chat icon on your website for the visitors coming from the Blocked IP Address.



To Block IPs:


Step 1 Log in to your Control Panel.


Step 2:  Click on Settings in the top right corner of your screen


Step 3:  On the Settings page, click on Preferences



Step 4:  After clicking on Preferences, click on Block IP Address



Step 5: Enter the IP Address in the given text box



Step 6:  Click Block to add the IP address in the blocking list


You have successfully added the IP address to your blocking list . 



Note* To unblock any IP address, highlight the IP address, tick Blocked IP in the mini checkbox, and then an Unblock icon will appear. Click Unblock to unblock all selected IP addresses that were unblocked earlier.









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