How to Integrate ProProfs Chat with BigCommerce


BigCommerce is a SaaS e-commerce platform for online businesses. Combining it with the ProProfs Chat further strengthens your customer-centric services such as instant and personalized communication as well as lead generation.


Here's how you can integrate ProProfs Live Chat with BigCommerce:


Step 1: On your ProProfs Chat dashboard, go to Settings >> Installation and copy the Live Chat installation code.


Live Chat installation code


Step 2: Log in to the admin panel of your BigCommerce store. Navigate to Storefront >> My Themes and click Customize to edit the theme.


BigCommerce settings


Step 3: Under Page Builder, there are several widgets available. Drag the HTML widget as indicated in the screenshot below.


BigCommerce HTML setting


Step 4: Paste the Live Chat installation code here (in the box on the left), click Save HTML and then save the overall changes.


Add Live Chat HTML code in BigCommerce site


Step 5: Go to your BigCommerce online store and you can see the ProProfs Chat icon there.


ProProfs Chat and BigCommerce integration




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add chat to your website