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add chat to your website

How to Track & Monitor Website Visitors and Traffic

 

ProProfs Live Chat provides you the Advanced tracking feature. It enables you to pass custom information as variables from your web pages to ProProfs Chat. You can pass custom id, order information related to the customer, or any other information available in your database to ProProfs.

 

Advanced Tracking

ProProfs Live Chat provides an option for passing custom information variables from your web pages to ProProfs. You can pass custom identification information, order information related to the customer, or any other information you want to pass from your web page to ProProfs. This information will be available to you in the visitor monitoring window and in the support operator chat window.  Using this customer information can be immediately available to support the operator as soon as he or she picks a chat.

 

Here are the steps for adding advance tracking to your Live Chat:

Step 1: Log in to your ProProfs Chat account and then navigate to  ‘Settings’.

Navigate to Settings

Step 2: Click on 'Advanced' and select the ‘Tracking API’.

Visitor Tracking API

Step 3: Add Name and Value of Custom Variable. For example, if you want to pass the customer name, order no. and the city. In the name type "customer name" and in the value you can type the name of the customer or the name of the variable.

If you are using PHP

<?php
        echo $sCustomerName;
?>

Or if you are using ASP

<% = $sCustomerName %>

This way you can take the variable name and pass the same in the respective value column. This way you can pass any number of variables.


Step 4: After adding all the required variables then click on "Chat Code"Copy & paste the code in your web pages just above the ProProfs Live Chat code.

Transcript API Chat Code

Now, the information will be available to support operators in the visitor monitoring window as well as in the chat window. It helps the support operator to know the visitor’s specific information as soon as a chat is accepted. See the images below:

 

Invisible Tracking

ProProfs Live Chat provides an option to track visitors on your website without showing them the live chat icon.  

 

Here are the steps for adding advance tracking to your Live Chat:

 

Step 1:  Log in to your ProProfs Chat account and then navigate to  ‘Settings’. Click on 'Advanced' and select the ‘Invisible Tracking’.

Invisible Visitor Tracking

 

Step 2: Copy & Paste the code on the page of your website before </body> tag. 

Copy & Paste the code for Invisible Tracking

 

Now, you can keep track of your website visitors. It shows all visitor activities - whether they are browsing your website, sent a chat request, or chatting with one of your operators, it displays everything on Visitor Monitoring Window.