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Add Canned Responses

Predefined messages enable you to select and reply the frequently asked questions without typing them again & again.

 

To send a predefined message select the message to be sent and click on send button. You can also customize these canned messages.

 

Step1. Login to your dashboard and click on “Settings”.


Step2. Click on “Canned responses” under “Preferences and Settings”.

 

 

Step3. Select any canned response to edit or delete; you can give each response a shortcut name.

 

Step4. To add a completely new response, just click on “Add response”. Add the response, give it a shortcut name and then click on “Save”. (see screenshot below)

 

Note* You can also add your canned responses into specific categories (for example, Sales or Support).